Summary: For visitors to the BRIAN website, we only use a single cookie to remember the user's selected town, and we do not collect any personal data. If you decide to create an account, we ask for the bare minimum and only share it with services that are absolutely necessary for the app to function.
At BRIAN, we are committed to complying with GDPR, CCPA, PECR and other privacy regulations relevant to our website. The privacy of your data is fundamentally important to us.
In this policy, we lay out what data we collect and why, how your data is handled and your rights to your data. We promise we never sell your data.
The privacy of our website visitors is important to us so we do not track any individual people. As a visitor to the BRIAN website:
We use Plausible Analytics to collect anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, not to track individual visitors. All the data is in aggregate only. No personal data is collected.
Data collected includes referral sources, top pages, visit duration and information from the devices (device type, operating system, country and browser) used during the visit.
Our guiding principle is to collect only what we need and that we will solely process this information to provide you with the service you signed up for.
We use a select number of trusted external service providers for certain service offerings. These service providers are carefully selected and meet high data protection, data privacy and security standards.
We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process personal data only according to our instructions.
Here’s what that means in practice:
An email address is required to create an account. You need to provide us with your email address if you want to create a BRIAN account. That’s just so you can log in and personalise your new account, and we can send you invoices, updates or other essential information.
A persistent first-party cookie is stored to remember you’re logged in. If you log in to your BRIAN account, you give us permission to use cookies so you don’t have to log in on each returning session. This makes it easier for you to use our product. A cookie is a piece of text stored by your browser. You can adjust cookie retention settings in your own browser. Cookies that are already stored may be deleted at any time.
All of the data that we collect is kept fully secured, encrypted and hosted on a server provided by Amazon Web Services in the United Kingdom. Your data never leaves the UK.
All emails are sent using a third-party email provider. Transactional emails are sent using MailerSend. We have disabled both open tracking and link tracking on all emails sent.
When you write to us with a question or to ask for help. We keep that correspondence, which includes the email address, so that we have a history of past correspondences to reference if you reach out in the future. We use this data solely in connection with answering the queries we receive.
When you submit feedback or feature requests. We keep that feedback which includes the email address. We use this to understand the popularity of requests and to send you a notification when the feature you requested has been released.
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this policy.
We will also retain and use this information as necessary for the purposes set out in this policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect BRIAN’s legal rights.
You can choose to delete your BRIAN account at any time. All your data will be permanently deleted immediately when you delete your account.
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog or social media profiles.
Contact us at privacy@usebrian.co.uk if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information.
Last Updated: 8th December 2025